Let’s set the scene: you’re browsing the menu of that new Mexican place down the road, their £8.50 Fajita Special has taken your eye and all you want to know is how much it costs (yes, we’ll give you a minute). Let's be honest, not all of us like picking up the phone or scouring a site for an email address just to get an answer for a simple question. If only there was an easier way?
Or picture this: you’re stood in a store, you’ve taken the plunge and picked up that ergonomic keyboard you’ve been dreaming about for months. You’re 98% sure you it but there’s just ONE question you need answered before you can make your decision, surely someone will attend to you soon? You become less impressed with the store's lack of attentive customer service, put the item down and leave.
Oh, then there’s the classic: when you’re trying to desperately book that table at your favourite restaurant (we hope you didn’t forget your anniversary again) only to have the phone ring out.
We’ve all experienced situations like this at least once in our lives. Being readily available to answer your customers enquiries is imperative in real life situations and it’s equally as important online. So what can we do about it as business owners?
use Facebook Messenger & other social chat apps monthly
This is where Facebook Live Chat comes in to save the day. In the age of social media, we all expect a (pretty much) immediate response to our enquiries and Facebook Live Chat absolutely lets us achieve this, allowing businesses to be readily accessible for their audience.
With an estimated 2.38 billion active users, Facebook Live Chat gives you instant access to one of the world's largest social media audiences across mobile and desktop. What’s more is that this snazzy little feature can be integrated onto your OWN website. Recent interactions with your customers are automatically loaded into the live chat function, whether the discussion has taken place on Facebook or on your site, resulting in an entirely fluid, single experience for users. Reach out with automatic messages as soon as someone visits your social or web page (you’ll essentially be a virtual shopkeeper!).
The low down is this, Facebook Live Chat does the hard work for your customers, providing them with an extremely, ridiculously, stupendously EASY way to resolve their enquiries on the spot.
of customers feel satisfied when they use a live chat feature
We know what you’re thinking: “I’m too busy to sit on Facebook Live Chat all day!”. Well, that’s where we come in. Our dedicated Community Management team are on hand 365 days a year, 7 days a week, from 9am - 9pm to do the heavy lifting for you when you just don’t have the time.
Facebook Live Chat integration undoubtedly means an upsurge in customer enquiries and we’re here to help you manage that, be it product enquiries or table reservations and everything in between - speedy, effective, human responses are our speciality! We’ve worked with clients in the catering industry to successfully generate revenue, improve customer service and build brand love using this nifty little feature. We don’t think, we KNOW that it’s super beneficial to your business to be readily accessible for your customers (it’s also nice not to have to face anyone when you ask if there's any bacon in the BLT!)