generating more restaurant table bookings with community management

Is it possible to use social media in a way that generates massive return on investment whilst simultaneously driving brand awareness? Absolutely. Using tailored social media campaigns on Facebook that combine our Social Media Management and Community Management services, here’s how we met restaurant chain, Greene King’s, KPI to fill tables and boost sales.

using social media to boost sales

Slow bookings are a problem for any business in the catering and hospitality industry and for Greene King the need to fill tables on a last minute basis was proving tricky. Customers don’t just rely on the telephone to make a reservation, social media is a perfect platform to make a table booking and finding the time to respond to these interactions quickly and efficiently is imperative.

creating tailored marketing strategies to meet KPIs

One of the most successful type of campaigns we have run for Greene King, in line with their KPI, are flash sales. Greene King expressed to us their requirement for last minute reservations for a Sunday Roast Sale and combining our Social Media Management and Community Management we put together a successful strategy. Using innovative, creative content and paid social advertising we crafted a campaign that would not only engage customers but could also be used across 71 of their sites. Our Community Management team were then on hand to quickly and efficiently respond to all social reactions generated to effectively turn engagement into revenue, calling these reservations through to each relevant restaurant.

Need a hand in managing your own Community Management? Want assistance in growing the love - or awareness - of your own brand? We can tailor unique packages suited to your individual needs. Get in touch to find out more!