our services
At 3sixfive, we understand that the requirements of every business is different. Specialising in Community Management, Review Management and Social Media Management, we encompass a variety of different services. Our packages are bespoke and tailored to the specific goals, KPIs and needs of different clients in a variety of sectors - from some of the UK’s biggest hospitality and catering brands to local e-commerce or tourism businesses.
community management
The importance of quality Community Management can’t be underestimated. Whether it involves booking tables, quickly answering general queries, or sensitively handling complaints and crises, we’re on hand 8am - 10pm to provide stellar customer service with personalised, human responses across your social media channels.
review management
Our Review Management service ensures that each and every one of your customers receives a response to their feedback. Whether that involves thanking happy guests or offering productive resolutions for negative experiences, we offer unique and personal replies dedicated to improving your online reputation and brand sentiment.
social media management
Our approach to Social Media Management is all about gaining and maintaining brand love and awareness across a range of social media platforms. We will work closely with you to determine your specific KPIs and from there, devise a bespoke strategy that meets your unique business requirements, using content creation, design work and paid advertising.
how we work
Working closely with our clients, who range from local businesses to national brands, we tailor packages based on individual goals and business KPIs. We will deliver and present results on a monthly basis to make sure that you can’t afford to be without us.
boarding
We start as we mean to go on - we’ll hold an immersion session to ensure we understand the inner workings of your brand. This can range from working a shift in your restaurant to spending the day with your customer service team, we aim to become an extension of your brand.
management
Each of our clients are assigned a dedicated Relationship Manager, who will liaise directly with you to identify your KPIs as well as the most efficient way to reach them with an ROI focus. Running day to day operations, your Relationship Manager brings together the key people and elements to meet your objectives and will report on them at the end of each month.
reporting
We recognise there’s no one size fits all when it comes to social reporting so we tailor them to your KPIs, no matter the service. We can provide a clear overview of social metrics, sentiment and reputation with strategy support to benefit your business.