To compliment our other services such as Community Management, we offer social media services to improve your online customer service and encourage positive conversations surrounding your brand online.
Strategic Recommendations
Our team has years of experience working in a range of marketing positions and is able to recommend strategic decisions to encourage positive conversations around your brand. We work with businesses directly (and often alongside partnering agencies) to provide learnings from the community to support a content calendar. We can share campaign ideas to help reach your KPIs across all areas of marketing.
Our clients have used our recommendations to make changes to their businesses, including products, promotions and content posts, in order to evoke a specific response from their online community.
Bespoke Reporting
Our reporting is completely bespoke, including the insights most important to your business. Our clients use these reports to make changes to everything from products to operational processes, enhancing their customers' experience based on feedback received from their online communities.
For a deeper reporting structure focusing on sentiment breakdown across all comments and messages received online, discover our Human Insight service.
We work with a range of businesses from many industries to improve their social media presences, from large brands to SMBs.