We won’t just respond to each and every review you receive online - we’ll track them too. Every month, we’ll put together a detailed report to provide you with a breakdown of your online reputation and overall brand sentiment, offering both a tabulated format with raw figures and a graph format.
We’ll record sentiment and score for every response, feeding these into an overall database tracker. We can offer reports breaking down reviews by subject, or where multiple locations are concerned, filter reviews by site or area, so that you can easily monitor which are the best or lowest performing. It’ll also allow us to flag any repeated issues - for example, if a series of reviews were left in one area with poor feedback regarding food, we’d be able to alert you and help identify if a bad batch was sent out.
Further month-on-month comparisons will detail changes in review score or sentiment. We can implement your own social campaigns into our reporting to track new product launches or menu changes to provide you with highly detailed customer feedback.
At 3sixfive, we don’t believe in using bots - we take the time to carefully create each report and measure your data to ensure it includes the highest level of accuracy when delivering data on brand sentiment or online reputation. Fully customisable, we’ll deliver the analytics you want to see, and help you to utilise it in a proactive way that benefits your customers and aids the perception of your business.
Could our Review Management and reporting services benefit your business? We think so. Get in touch for a detailed chat about our packages.
We have been working with 3sixfive to engage with our customers on Facebook, Twitter, Google My Business and TrustPilot. They have enabled us to interact with customers and answer their queries across all of these platforms. By responding to feedback in a timely and professional manner, the perception of our brand on social media has improved. The team at 3sixfive provide professional yet personalised responses to demonstrate that all customer feedback is valued and taken on board.