Community Management is the single biggest challenge faced by businesses the digital age. With social media presence becoming an expectation for brands both big and small, it’s vital to ensure that your customers are receiving timely, human responses across platforms like Facebook, Twitter and Instagram.
At 3sixfive, we work behind these social profiles to provide exemplary service and support to your customers - from 8am - 10pm, 7 days a week, 365 days a year. We’ll establish a bespoke interactions plan, whether that includes a full service answering all enquiries across the popular social networking sites, or jumping in as-and-when to help with an out of hours service.
We’ll implement a practiced tone of voice to reflect the values and established personality of your brand to sound as natural as if we were working from in-house. Then we’ll shape our interactions to meet the specific goals of your business - whether that’s to drive engagement, positive reviews, sales, or simply to provide customer care when you don’t have the time. We’ll accommodate your needs, striving to increase your ROI, whether it involves flash sales, competitions, or even the implementation of social listening.
Specialising in the catering and hospitality industry, we work with some of the UK’s biggest brands, restaurants and hotels to become an extension of their own customer service departments. We can offer assistance in table bookings, complaint resolution and crisis control, as well as working to maintain brand love, encourage brand awareness, respond to reviews or simply answer general enquiries in a timely manner.