For many, social media has become the go-to method of making table reservations at restaurants - but the convenience of a quick Facebook message or Twitter DM can often mean that busy restaurant owners, managers and waiting staff are unable to keep on top of them.
At 3sixfive, we can manage - and maximise - your table bookings as a part of our Community Management service. We can gather details of potential bookings - from the number of guests in the party to special dietary requirements and contact details - before contacting your in-house team to check availability or, if preferred, using an agreed online booking system. We want to save you time, so we’ll keep track of your peak times or fully booked periods, offering alternative times or dates to guests whose reservations can’t be made.
With the additional help of our Social Media Management service, we can create content reminding customers of upcoming offers, menus or services - and most importantly inviting them to book directly through your social media pages to maximise potential covers. Then we’ll utilise our interactions service to actively encourage more bookings and incentivise visits.
We have developed a strong and productive partnership with 3sixfive. Their dedicated support and commitment to customer interaction impacts business positively on all levels. We appreciate the professional training support programme imparting depth of employee knowledge. Communications have been second to none. Highly recommended.