Research shows that the connections we make with brands can be as deep and emotional as the relationships we have with other people. In fact, 75% of buying experiences are based on emotion so brand love is a powerful thing, and brands need to be building strategies and campaigns around that little L word.
Key to the 3sixfive service is working with brands to improve brand love, increase brand awareness and maximise on engagement opportunities. We interact on behalf of your brand on all social platforms, taking care of your customer service, enquiries, bookings and complaints. That includes encouraging guests who leave positive comments on social to leave reviews on other platforms - which we can in turn handle for you with our Review Management service - to improve rankings and maintain an excellent standard of customer service across your brand.
With an interaction service available from 9am - 9pm, 365 days per year, we use genuine, human interactions to build on page engagement - which social algorithms thrive off. All interactions are managed on an individual, bespoke basis, and the team are trained to know your business, clientele and tone of voice inside out.
If you would like to know more about how 3sixfive can help maintain - or grow - your brand love or awareness, check out our work with DCUK or get in touch today.
We have been working with 3sixfive to engage with our customers on Facebook, Twitter, Google My Business and TrustPilot. They have enabled us to interact with customers and answer their queries across all of these platforms. By responding to feedback in a timely and professional manner, the perception of our brand on social media has improved. The team at 3sixfive provide professional yet personalised responses to demonstrate that all customer feedback is valued and taken on board.