Providing customer service on social media is no longer a choice for brands; it’s a necessity.
But for many, it can be too time consuming to manage alone. That’s where our Community Management service can help. We will monitor all enquiries and respond on your behalf, saving the time of busy staff and management by acting as your voice.
We can pick up general enquiries from your guests or customers and use our in-depth knowledge of your business to provide quick, efficient and relevant answers leading to a higher sense of trust and build brand loyalty between you and your customers.
Your customers come first, and we’ll protect your relationship with them by implementing a complaint management system. Working with you to develop a bespoke process, we’ll handle any negative feedback, gathering information and escalating where necessary so that you don’t have to. With a reactive 8am-10pm service that runs 365 days a year, we have the opportunity to intercept, pass on the problem, and offer a resolution in a more time effective way for everyone.