Providing customer service on social media is no longer a choice for brands; it’s a necessity. But for many, it’s too time consuming to manage alone. That’s where our Community Management service can help. We will monitor all enquiries and respond on your behalf, saving the time of busy waiting staff and management by acting as your voice.
Picking up and encouraging table bookings, we can help increase your booked covers whilst minimising the time spent by your in-house staff. In addition, we can pick up general enquiries from your guests and using our in-depth knowledge of your business, provide quick, efficient and relevant answers.
Your customers come first, and we’ll protect your relationship with them by implementing a complaint management system. Working with you to develop a bespoke process, we’ll handle any negative feedback, gathering information and escalating where necessary so that you don’t have to. Sometimes, we receive live complaints via social while the guest is still sat in your restaurant. With a reactive 9am-9pm service, we have the opportunity to intercept, pass on the problem, and offer a resolution for the guest before they have even left the venue.
Do you need assistance in handling your social media customer service? Get in touch!
The importance of social customer service can't be underestimated and 3sixfive were my first choice to manage it.