Social media has become the new word of mouth - with a much quicker and instantaneous impact on your business. From food poisoning, to negative guest experiences, to disgruntled former employees, anything can reach your social pages at any time, quickly gain traction and damage your reputation.
Operating 9am - 9pm, 365 days per year, we’re on hand to intervene at the earliest stages of a potential PR crisis. As soon as an issue comes to our attention, we react quickly - we’ll flag it up with you and devise a plan to minimise potential damage, whether this includes instating talk lines, statements, or conducting hourly reports to thoroughly monitor the situation outside of normal office hours. Using our social listening service, we can monitor traction outside of your social reach and identify issues before they’ve even reached your notifications.
Interested in how our services can help your brand reputation, or want to implement a crisis control strategy for your business? Get in touch today.
they understand our brand + our guests so are able to flag anything in advance they see as a potential issue. when we have needed them to, they have provided us with hourly updates + reports on our social media activity which gives us better insight of the issue